The Time Has Come to Dump Your Old Website

Forrester Research last week reported that: Americans are buying online and they are buying a lot.

Some of the report's interesting findings include:

    * 53 percent of Americans made an online purchase in 2011.
    * 58 percent are expected to make an online purchase in 2016.
    * People believe they get the best deals when shopping online.
    * Tablet devices like the iPad have spurred online impulse buying.

These stats should get you to  think about your e-commerce efforts–and perhaps plan a redesign! NOW

And there is more. Most likely your old website isn't designed to take advantage of any inbound marketing strategies and inbound marketing delivers more leads and customers at a lower cost. 

If you read my post from a days ago, you can see that 

  • The average cost per lead for outbound marketing was $346 while the average cost per lead for inbound generate leads is $135
  • SEO leads have a 14.6% close rate, while outbound sourced leads have a 1.7% close rate.
  •  
  • Technology, communications & media, retail & wholesale, education,and professional services & consulting, found blogging was highly effective.

Here are some stats from the 2012 State of Inbound Marketing from Hubspot. 
An well-organized, attractive website, with a back-end that functions seamlessly, captures leads and has a shopping cart that makes the purchasing process as easy and intuitive as possible will do wonders for your bottom line.

Years ago, building a quality e-commerce website was a highly expensive proposition. But today, your business can use any number of open-source platforms to build a complex, yet relatively inexpensive e-commerce site.
 

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A Brief Description – How to Optimize Your Social Media for Twitter

 

This post is designed as  a shortcut to using social media as a business tool. Yesterday, I posted a blog post from Hubspot, that  outlined in detail what is needed to maximize the use of social media liek Facebook and Twitter.
 
This post is a synopsis of the best practices from Hubspot about social media
Twitter
 
  • tweets between 120 and 130 characters have the highest click-through rates.
  • Avoid elipses
  • Use pictures thata are exciting on Twitter. If you are a financial advisor, perhaps tweet a pitcure of the market with a blurb or a comment on your blog about the activities of the day
  • the ratio between reponses (@mentions) versus organic personal tweets should be 50-50
  • Activity and relevance is important, tweeting more than one an hour is not effective.
  • Give people a reason to take an action
 
Thats the jist of the post.  Hopefully that's helpful, I found creating it helpful and I learned alot. If you are a professional services firm, creating great content and knowing how to use social media is important. 
 
Tomorrow, I'll do the Facebook part of the post.

How to Build Your Book of Business… Don’t Cold Call Me…. Be an Expert

Don't Cold Call meHow to Build Your Book of Business… Don’t Cold Call Me, was one of my most popular posts. It seems as if many financial advisors  and other service professionals, spend afternoons and evenings dialing for dollars, hoping they can reach someone interested in buying a muni-bond or some other product..

Cold Calling – Blast from my past.

I remember when I was in the insurance business. Every night from 6pm until as late as 10pm, I was cold  calling prospects from a cold call list, hoping to talk to someone.

 

Once in a blue moon, I'd get a live person on the phone, a person  that was willing to  listen to what I had to say and sometimes I lucked up and that person would actually buy from me.

But I realized the cold calling hope is NOT a business strategy!!

Just think,  I was dialing for dollars, but that was 25 years ago and people had land-lines at home and at least I had a chance of talking to someone.

But today th world is vastly different, many people today don't have land lines and they have all kinds of ways to prevent from getting cold calls including the "Do not call list:".

As more and more people move to cells phones and don't have home phones it seems almost ludicrious to spend night after night, interuppting folks dinner or kids bed time,  hoping that they you will get someone on the phone and sometimes even get a hit.

A Better Strategy Become an Expert and Attract Prospects to Your

A few years ago, after I lost all of my money in a franchise I bought, I was helping turn a friends business around. He was losing about $100k on a $1.5 million dollar computer business. Things were bad and he didn;t have the tools to fix the problem. I came in to be the GM and help out. 

We didn't have a marketing budget to speak of, so we decided to be a expert in the network managed service business. We had to identify the challenges our prospects faced and educate them about how managed services could help fix their challenge and ask them to do business with us because we where the expert in the field.

We converted his business from a hope we find prospects business to a expert service business with more clients than capacity. 

We Even Turned OFF the Lead Flow for a while.

Since we had no marketing budget, we decided the best strategy was to create content that helped potential clients understand the advantages to having a managed service contract and paying for the service in advance. Long story short, we became experts.

Beginning of an Inbound Marketing Expert. 

That was my introduction to Inbound Marketing. Helping solve customers problems by creating and promoting content. Valuable, interesting content that helps or educates a client about how to fix something or do something better and then making an offer.

That is part of what Inbound Marketing is,  creating optimized content, promoting thaqt content on every web channel and tracking the results. That's the gist of Inbound Marketing. 

By creating valuable content, when our client looks  to solve a probem using a search engine like Google, they find  your content everywhere in every format, audio, video qnd text and that multitude of content makes your business look  like the expert your are.

 

So start to think about using Inbound Marketing in your financial  practice. Start thinking about how your services can help solve a clients problem, if your an FA, your clients may want to;

  • Grow their investments with little risk
  • Protect their savings from inflation and erosion
  • Save for Kids college

These are just some of the problems and in my next post, I 'll talk more about what I mean and show examples. 

So, start thinking about becoming an expert that solves your clients problems, create valuable content  and Don't Cold Call Me.

Next post, How to create valuable content, some examples and more.. 

Local Search is Driving Foot Traffic to Local Business

Kantor Media Compete's Q1 Smartphone Intelligence survey reveals that 1/3 of smart phone users that search for local business with their phones end up calling or going to the store they found. Just another reason why your business needs to focus some marketing dollars and claim your online business real estate. According to an interview with Compete's director of technology and entertainment Danielle Nobe, the survey reveals,

  • Smart phone users are using their phones to search for local busines
  • One third of all smart phone owners reported calling or shopping at local business after finding that business using a local search application
  • Smart phone users use their phones to find addresses and phone numbers of local businesses

What should business owners do to take advantage of these new findings

  • Make sure your website is optimized for smart phones. Customers are finding business online and it's important that when they find your site on their phone that the site helps them find the information they need including address and phone number.
  • When in your store, users are using their phones to send pictures and to get opinions via text message.
    • 39% of users send a picture and 33% send a text to get an feedback about your product
    • 40% of users call someone to get an opinion while in your store.

Based on this evidence smart business owners need to start thinking about how to incorporate mobile marketing into their marketing mix today

What is Twitter and how can you use it for Business

I just recently got the Twitter bug (http://www.twitter.com/dwightmiller) and I’ve had many people ask how Twitter works and what’s it’s purpose. To help explain Twitter, I found this video and in my next post I’ll tell you if I’ve found any use for it in business.

What is a Social Network

I am preparing a speeh about social networking in a few weeks and I wanted to start writing about social networks. This video does a good job of explaining how social networks work.


Why Most PPC Campaign Don’t Work!! (or not well)

I’ve been working on a client’s PPC campaign and just got off the phone with this client. Basically I had an argument with the client about his campaign and why it’s not working. The client insists (despite concrete evidence to the contrary) on landing prospect on the main page of his website forcing the prospect to search all around looking for what they want. More often than not what they want isn’t even obviously available on his site, so the prospect flounders around until he quits (We can prove it by looking at his bounce rate)

My argument is that this is stupid (I guess you can tell I’m still steamed). When a prospect see a PPC ad and they click on the ad, they want to see the same message on the site. The process is called message to market match, in other words, when the prospect clicks on an ad, they land on a page that continues the sales message alluded to in the ad.

My client insists this is hogwash (his words), my client wants to have the prospect see everything he had to offer. I say he is wrong and have decided to design a landing page (for FREE) to prove my point.

BUt this isn’t my thinking the effectiveness of landing pages has been proven over and over again compared to landing a prospect on your home page.

The prospect is looking for something specific, remember the client typed in a specific search string “womens shoes in philly”, when they click on your ad, they don’t want to have to find the womens shoes, they TOLD YOU WHAT THEY WHERE LOOKING FOR.

So, when running PPC, land your prospect on a page that helps them find what they want. If your like my client and don’t beleive that this increases conversion then at minimum test to see what works best.

Dedicated to your success

Dwight

BTW – If you want to learn more or talk about your campaign call me